Facebook Account Manager Mock Interview

Master 25 Facebook Account Manager interview questions covering ad strategy, client management, and campaign optimization.

WRITTEN BY MARCIE WILMOT

QUESTION 1 OF 25

What does it mean to use a consultative approach with clients?

Facebook likes its account managers to employ a consultative approach when interacting with clients. The interviewer wants to know what this means to you. Define consultative selling and talk about any experience you have using this type of approach in the past.

"To me, using a consultative approach as an account manager means to position myself as a trusted advisor to clients. In other words, I take the time to understand their business and pain points and how our products can fix their problems. I ask questions about their needs and challenges so I can identify any issues they are having and determine how we can provide value. I actively listen to what they say and then educate them on what my company has to offer and how this might help them. If I were hired by Facebook, I would strive to help clients optimize their advertising across the company's apps and services by being an informative and trusted advisor to them."

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25 Facebook Interview Questions & Answers

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01 What does it mean to use a consultative approach with clients? COMPETENCY 02 How do you build good client relationships? COMPETENCY 03 How would your coworkers describe you? BEHAVIORAL 04 Describe a time when you had to deal with a challenging client. How did you handle this? SITUATIONAL 05 How knowledgeable are you about Facebook's advertising platform? COMPETENCY 06 Talk about a time when you helped your team execute a marketing strategy. SITUATIONAL 07 What does customer service mean to you? DISCOVERY 08 If we hired you, what would you do during your first 30 days? DISCOVERY 09 Can you tell me how do you deal with stress? BEHAVIORAL 10 What is your ideal work environment? DISCOVERY 11 How would you plan to stay abreast of new product developments and features if we hired you? COMPETENCY 12 Tell me how you handle negative feedback. BEHAVIORAL 13 How do you make sure you're educated about a client's business model and industry? COMPETENCY 14 Describe a time when you had to work within a team to accomplish a goal. SCENARIO 15 What would you do if you realized you were falling behind on your sales target? COMPETENCY 16 Can you talk about how you would save a client? COMPETENCY 17 What CRM programs do you know how to use? TECHNICAL 18 What information do you use to prepare monthly or quarterly reports for your manager? TECHNICAL 19 Tell me about the kinds of customers you've worked with in the past. DISCOVERY 20 Do you perform quarterly business reviews with your clients? If so, how do you prepare for that? COMPETENCY 21 Explain if you are a good multitasker or not. BEHAVRIORAL 22 How do you track client success? COMPETENCY 23 What in your opinion makes an account manager successful? DISCOVERY 24 How do you keep track of your daily tasks? DISCOVERY 25 In your last job as an account manager, what did you sell? DISCOVERY

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Facebook hires for several roles, and each one gets its own set of questions.

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Written by Marcie Wilmot

25 QUESTIONS & ANSWERS · FACEBOOK