Facebook Account Manager Mock Interview

Master 25 Facebook Account Manager interview questions covering ad strategy, client management, and campaign optimization.

Question 7 of 25

What does customer service mean to you?

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Marcie Wilmot

As an account manager at Facebook, one of your main job duties will be to manage relationships with small and medium-sized businesses. Essentially, this means that you will be expected to provide amazing customer service. The interviewer wants to know how you define customer service and what it means to you. Emphasize your desire to help clients find value in Facebook's advertising apps and services.

Marcie Wilmot

"Many of the positions I've held throughout my career were customer service oriented so I have deep experience in this area. One of the reasons why I have pursued a career in account management is because I genuinely enjoy helping people. In my view, customer service is two-pronged. First, it is about delighting the customer. Second, it's about solving problems for them. If you hire me, my goal every day will be to ensure that our clients are well taken care of, satisfied, and finding value in our advertising products."

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