"I do conduct business reviews with clients every quarter because I believe that this helps to strengthen our relationship and keep us on the same page. It's a good opportunity for the client to express any concerns or problems they're experiencing so I can fix them before they turn into major sources of discontent. It also gives me a chance to remind the customer how much value they are getting from our service. I always try to perform these reviews in person so I can see the client face-to-face, but occasionally they happen over the phone or on Zoom too. I believe QBRs are an important aspect of my client relationships, and I look forward to continuing to conduct them in the future."