Practice 30 Amazon Product Manager interview questions covering leadership principles, metrics, and product strategy.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Operational excellence is a must for Amazon's Product Managers to strive for and achieve. In its PM job postings, Amazon mentions that you are expected to support the company's systems, processes, and designs in a way that promotes operational excellence. Operational excellence means that you are always striving toward continuous improvements. The interviewer wants to know specifically how you plan to promote operational excellence within Amazon. Outline for the interviewer what this means to you and give tangible examples of how you will work toward operational excellence if offered this job opportunity.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As an organized and focused Product Manager, I understand the importance of clear, consistent systems and process and the part they play in continuous improvement efforts thus achieving operational excellence. Errors occur when a process is not right, and then it's tough to produce ideal results. I will work hard to generate and ensure consistent and correct processes. I will ensure that quality begins right at the core. When every part of the process is correct, we can achieve excellent quality in our products. I will keep an eye out for potential problems at all times so that if a mistake happens, it's immediately visible, and we can work toward repairing the issue. Also, I think systematically and with a broad vision. In my current PM position, our projects have dozens of components that are highly interconnected. I lead my team to focus on the fact that each part of the project works with another, so we keep a broad vision and constantly remind ourselves of the relationship between all project parts. Another way that I will promote operational excellence is to check in with my team daily to ensure that everyone is aware and invested in the project's plan and purpose. When we all work towards the same goal and mission, we move forward as one cohesive team. I will consistently lead the team in a way that aligns our goals and actions to Amazon and the project at hand."
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Written by Rachelle Enns
30 Questions & Answers • Amazon

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