Walk me through your experience supporting department managers, staff, and customers.

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Depending on your role, you may support a variety of individuals, including leaders of numerous departments, other employees, and even the hiring company's customers. The interviewer wants to see that you are capable of multi-tasking and juggling multiple admin-related responsibilities. Talk about your experience with handling a variety of tasks and expectations from a range of stakeholders.

"Being new to my career, I have limited exposure to supporting people in a business setting; however, I am not new to juggling multiple expectations. While finishing my final high school year, I was also the captain of my soccer team, I volunteered at a soup kitchen on the weekends, and I helped to care for my younger siblings. I had many demands from my teachers, coaches, volunteer coordinators, family, and my friends who also wanted some of my time. I believe that year taught me many transferable skills, including supporting others while also maintaining boundaries so that I met my personal needs. It also taught me about time management and the importance of self-led discipline and diligence. I feel highly prepared to support the needs of your department managers, staff, and customers."

"In my current position, I work at the front desk greeting customer over the phone and in person. At the same time, I perform tasks for my leadership team, which consists of the company owner, the CFO, and the Sales Manager. These tasks range from data entry, booking flights, arranging meetings, and running reports. In addition to this, I support a team of 35 employees, primarily made up of customer service and sales agents. I run reports for these employees, and I also answer preliminary human resource and payroll questions they may have. It's a lot of work to handle; however, I love learning new tasks, and I enjoy being kept busy."

Anonymous Answer

"In my account receivable position also perform administrative work. I answered phone calls, Scheduled field trips, maintained calendars for those fieldwork employees, I scheduled a daily meeting and coordinate with staff for another meeting as well. Collect and distribute mail, received purchased items, supplies, and office equipment. Filing forms and documents, Sending invoices and collecting receipts."

Chad's Feedback

Great! You clearly have a lot of experience handling a variety of responsibilities! However, it is not evident in your response if any other stakeholders besides staff are being supported. Are you able to clarify the division of tasks amongst various stakeholders?