Tell me about your experience answering and directing phone calls. Are you comfortable handling busy, multi-line phone system?

The interviewer would like to know more about the volume of calls you are accustomed to taking on an average day. If you are an experienced Admin Assistant, you probably know this answer off the top of your head. Think about how many hours per day you work, how many lines you handle daily, and how often you find yourself picking up a new call. You may be surprised by just how much volume you already juggle on the job!

"In my current role, I work with three phone lines, and would estimate that I received about five calls per line, per hour. So, on average, I would say that I answer between 100-125 calls per day. In addition to these calls, I also reply to about 60-80 emails and a handful of walk-ins. I am confident in my ability to handle your multi-line phone system."