Cigna Corp Mock Interview
Practice 35 Cigna Corp interview questions covering healthcare strategy, clinical operations, and customer-focused solutions.
Question 21 of 35
How do you handle communicating bad news to a customer or colleague?
Why the Interviewer Asks This Question
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
One of the toughest parts of communication is delivering bad news to the people you work with and support. Whether it is providing a less-than-positive review or terminating an employee, giving bad news is not an easy task. If your interviewer poses this question during your interview with Cigna Corp, you can expect challenging conversations to be a part of this role, and your interviewer wants to hear that you can handle them.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When I have to deliver bad news, I practice empathy. I am honest and clear when communicating the news. For instance, if I have to terminate someone's employment, I will not sugarcoat the reasons. It's best they know so they can learn from the experience."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am very to-the-point in my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I work with my coworker to find a viable solution."
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Assure your interviewer that you can handle this duty in a transparent, concise, and professional manner. Talk about how you would prepare for the conversation ahead of time, work to find solutions, and then deliver the news in a genuine and positive tone. If you have an example of a time you had to deliver bad news to a customer or colleague, now is a great time to bring that up.
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