Cigna Corp Mock Interview
Practice 35 Cigna Corp interview questions covering healthcare strategy, clinical operations, and customer-focused solutions.
Question 13 of 35
In this job at Cigna Corp, problems arise frequently. When a major problem arises, what is your first reaction?
Why the Interviewer Asks This Question
Example Answer
Example Answer 2
How to Answer
Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The fast-paced, high-pressure day-to-day business at Cigna Corp lends itself to problems for almost every employee with the organization. Your interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will determine how you fit with their existing team.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When a major problem arises, my first instinct is to take a step back and absorb what just happened. Then, I brainstorm and gather resources to solve the problem. Just last week in my current role, a patient contacted us saying they arrived at home with the wrong medication. I quickly worked with the physician team to ensure a new prescription was sent to their pharmacy as soon as possible."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have taught myself to react calmly when problems arise. Now, I step back and review my options for solving the problem rather than allow myself to become frustrated. I pride myself on my level-headedness in the face of adversity, and I think this can be a great attribute on your team here at Cigna Corp."
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Perhaps your computer crashes, and you realize you may have just lost all of your hard work, or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving rather than reacting impulsively when a problem occurs.
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Anonymous Answer
My first reaction is to take a deep breath and remain calm. Then take a look at the problem and access my options. From there I can create a strategy to address and ultimately resolve the problem.
Chad's Feedback
Excellent answer! It sounds like you have developed an effective approach to problem-solving. Any interviewer would be assured of your ability to remain calm and maintain professionalism when problems arise.
Unlock All 35 Cigna Corp Questions
Master interview questions that Cigna recruiters use to identify healthcare talent.
Get StartedJump to Question