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Cigna Corp Mock Interview

Question 31 of 35 for our Cigna Corp Mock Interview

Cigna Corp was written by and updated on March 17th, 2022. Learn more here.

Question 31 of 35

In this job at Cigna Corp, problems arise frequently. When a major problem arises, what is your first reaction?

Why the Interviewer Asks This Question

The fast-paced, high-pressure day-to-day business at Cigna Corp lends itself to problems for almost every employee with the organization. Your interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will determine how you fit with their existing team.

Written by Ryan Brunner on March 17th, 2022

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Advice and Examples: In this job at Cigna Corp, problems arise frequently. When a major problem arises, what is your first reaction? For a Cigna Corp Interview Question.

  • 31.

    In this job at Cigna Corp, problems arise frequently. When a major problem arises, what is your first reaction?

      Why the Interviewer Asks This Question

      The fast-paced, high-pressure day-to-day business at Cigna Corp lends itself to problems for almost every employee with the organization. Your interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will determine how you fit with their existing team.

      Written by Ryan Brunner on March 17th, 2022

      How to Answer

      Perhaps your computer crashes, and you realize you may have just lost all of your hard work, or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving rather than reacting impulsively when a problem occurs.

      Written by Ryan Brunner on March 17th, 2022

      1st Answer Example

      "When a major problem arises, my first instinct is to take a step back and absorb what just happened. Then, I brainstorm and gather resources to solve the problem. Just last week in my current role, a patient contacted us saying they arrived at home with the wrong medication. I quickly worked with the physician team to ensure a new prescription was sent to their pharmacy as soon as possible."

      Written by Ryan Brunner on March 17th, 2022

      2nd Answer Example

      "I have taught myself to react calmly when problems arise. Now, I step back and review my options for solving the problem rather than allow myself to become frustrated. I pride myself on my level-headedness in the face of adversity, and I think this can be a great attribute on your team here at Cigna Corp."

      Written by Ryan Brunner on March 17th, 2022

      Community Answer

      "My first reaction is to take a deep breath and remain calm. Then take a look at the problem and access my options. From there I can create a strategy to address and ultimately resolve the problem."

      Written by an Anonymous User

      Chad Wilson

      Our Professional Interview Coach
      Chad Wilson Reviewed the Above Answer

      Excellent answer! It sounds like you have developed an effective approach to problem-solving. Any interviewer would be assured of your ability to remain calm and maintain professionalism when problems arise.