In this job at Cigna Corp, problems arise frequently. When a major problem arises, what is your first reaction?
The fast-paced, high-pressure day-to-day business at Cigna Corp lends itself to problems for almost every employee with the organization. Your interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will determine how you fit with their existing team.
"When a major problem arises, my first instinct is to take a step back and absorb what just happened. Then, I brainstorm and gather resources to solve the problem. Just last week in my current role, a patient contacted us saying they arrived at home with the wrong medication. I quickly worked with the physician team to ensure a new prescription was sent to their pharmacy as soon as possible."
"I have taught myself to react calmly when problems arise. Now, I step back and review my options for solving the problem rather than allow myself to become frustrated. I pride myself on my level-headedness in the face of adversity, and I think this can be a great attribute on your team here at Cigna Corp."
Perhaps your computer crashes, and you realize you may have just lost all of your hard work, or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving rather than reacting impulsively when a problem occurs.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
My first reaction is to take a deep breath and remain calm. Then take a look at the problem and access my options. From there I can create a strategy to address and ultimately resolve the problem.
Chad's Feedback
Excellent answer! It sounds like you have developed an effective approach to problem-solving. Any interviewer would be assured of your ability to remain calm and maintain professionalism when problems arise.
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