What skills do you possess that will help you deliver excellent customer service here at Cigna Corp?

"I believe that my networking skills truly add to the customer service I deliver. If my client mentions another need, there is a good chance that I know somebody within my organization who can assist. My excellent communication skills also show my customers that I respect them and care for their needs. I'm confident that these strengths will greatly benefit your team and your customers here at Cigna Corp."

To deliver excellent customer service, you need first to recognize the skills that you have and play off of those. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job. You may talk about skills such as patience, empathy, adaptability, knowledge, and having thick skin.