How to Answer: What skills do you possess that will help you deliver excellent customer service here at Cigna Corp?
Advice and answer examples written specifically for a Cigna Corp job interview.
15. What skills do you possess that will help you deliver excellent customer service here at Cigna Corp?
Why the Interviewer Asks This Question
In the managed care and health insurance industry, providing excellent customer service can be all the difference in the world in retaining customers and gaining new ones. Your interviewer at Cigna Corp is fully aware of this, and your interviewer wants to know that you can provide top-notch customer service in this role.
Written by Ryan Brunner on March 17th, 2022
How to Answer
To deliver excellent customer service, you need first to recognize the skills that you have and play off of those. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job. You may talk about skills such as patience, empathy, adaptability, knowledge, and having thick skin.
Written by Ryan Brunner on March 17th, 2022
Answer Example
"I believe that my networking skills truly add to the customer service I deliver. If my client mentions another need, there is a good chance that I know somebody within my organization who can assist. My excellent communication skills also show my customers that I respect them and care for their needs. I'm confident that these strengths will greatly benefit your team and your customers here at Cigna Corp."
Written by Ryan Brunner on March 17th, 2022