MockQuestions

Centene Corporation Mock Interview

Question 35 of 35 for our Centene Corporation Mock Interview

Centene Corporation was updated by on June 29th, 2022. Learn more here.

Question 35 of 35

How will you connect with our members at Centene Corporation when you work with them virtually?

At Centene Corporation, many roles involve customer service with people on a phone call, chat, or via email. The interviewer wants to know if you can effectively resolve their questions while building a relationship in a format that is not face-to-face.

Next Question

How to Answer: How will you connect with our members at Centene Corporation when you work with them virtually?

Advice and answer examples written specifically for a Centene Corporation job interview.

  • 35. How will you connect with our members at Centene Corporation when you work with them virtually?

      Why the Interviewer Asks This Question

      At Centene Corporation, many roles involve customer service with people on a phone call, chat, or via email. The interviewer wants to know if you can effectively resolve their questions while building a relationship in a format that is not face-to-face.

      Written by Ryan Brunner on June 29th, 2022

      How to Answer

      If possible, discuss any prior work environments where you provided customer service in a virtual environment, whether that was over the phone or email. If you don't have direct experience, that is ok. Either way, you'll want to highlight your ability to provide clear and thorough communication. Also, highlight how you build a connection and ensure that all questions are answered.

      Written by Ryan Brunner on June 29th, 2022

      Answer Example

      "Even if we are having a virtual conversation, I will still try to be as personable as possible. I can typically see what area of the country the customer is in and ask them about the weather or a sporting event in their town while resolving their question. My drop-off rate in my current role is pretty low, so I think this approach has worked well."

      Written by Ryan Brunner on June 29th, 2022