Centene Corporation seeks to hire those with strong problem solving skills. When did you successfully resolve a problem in the workplace?

"In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, I rewarded my employees for coming to work 10 minutes early. Also, for every month with zero sick days, I added a bonus. We awarded those with perfect attendance a 600 bonus. The bonus cost us less than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

Display to the interviewer that you are capable of problem-solving in the workplace by talking about a time you were creative and proactive and displayed the leadership qualities required to resolve a workplace issue. Paint a clear picture of the situation, define the problem, and then walk through your process of solving it.