How to Answer: Have you received any formal customer service training throughout your career?
Advice and answer examples written specifically for a Centene Corporation job interview.
20. Have you received any formal customer service training throughout your career?
Why the Interviewer Asks This Question
If you are interviewing for a member-facing role with Centene Corporation, your interviewer may ask a question like this. While they know your experience from your resume, your interviewer would like to know about any formal training you have received in customer service, as it likely wouldn't be on your resume.
Written by Ryan Brunner on June 29th, 2022
How to Answer
This training could include a robust onboarding plan, on-the-job training, courses taken, or even books you have read in your spare time. Show the interviewer that you are interested in improving your customer service delivery. If you have had direct training in customer service, talk about it in detail and what skills you learned that you can bring to Centene Corporation. If you have never had direct training, no need to worry. Just reiterate your experience as the best training possible.
Written by Ryan Brunner on June 29th, 2022
Answer Example
"Being an upcoming new graduate, I cannot say I have received any customer service-specific training. My retail and hospitality experience in high school and college taught me the basics of customer service, making me very well-rounded. I would be happy to take any training you recommend and would love to hear more about your specific training program."
Written by Ryan Brunner on June 29th, 2022