Master 30 Account Manager interview questions covering client relationships, retention strategies, and revenue growth.
Question 11 of 30
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The interviewer wants to know how you will handle a lot of clients while still giving them all the attention they require. You will want to discuss how you will prioritize and organize the clients, as well as how frequently and in what ways you plan to communicate with them. It is important that you balance the needs of the clients with the needs of the company.
"First, I'll enter all of my clients into a program where I can easily access and organize them, whether it be Excel or the company's internal admin interface. Next, I will do some due diligence on the types of clients I have been given. For instance, how big or small are the accounts? How old or new are they? Which ones look like they can be expanded, either by cross-selling or up-selling products to them? I will then prioritize them by how lucrative they are to the company. I will always give proper attention and great service to all clients, no matter their size; however, I will likely spend more time on the ones that have the potential to bring in more revenue."
Brittany Payne is a recruiter with over five years of experience interviewing and hiring hundreds of candidates.
"To start, the best practice would be to have all my client information in a single area, easily accessible so that I can track their needs daily. Successfully managing a client base of that size would require prioritizing on a case-by-case basis, by order of highest to lowest priority. Special attention is being given to those clients who yield higher revenue protentional. I then organize my schedule and use the tools set in place to keep track of everything"

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Written by Marcie Wilmot
30 Questions & Answers • Account Manager
By Marcie
By Marcie