"Insurance policies and contracts can appear complicated to my clients. I will walk them through each section before they sign and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy-to-understand method."

"Yes, insurance contracts can be difficult to understand! I do not want to assume that a client is struggling, so I will let them go through the contract at their own pace and then encourage questions through all steps in the process."

You want to fit their mold. Explain how your approach is similar to theirs by adopting language similar to what they use in their messaging. For example: "Can you imagine yourself representing a trusted industry name like Travelers? Our Representatives are the 'voice' of Travelers to millions of customers all over the world. To succeed, you'll need great communication skills, attentiveness, strong product knowledge, and an ability to anticipate and resolve customer needs." Walk the interviewer through your method of explaining complex contracts and policies to your customers.