How would you rate your communication skills?
This question aims to assess how familiar and effective you are in all the primary types of communication, including written, verbal and nonverbal communication, visual communication, active listening, and contextual communication. When answering, communicate as effectively as possible. Make sure your answer is coherent, clear, and concise, and emphasize how you take every measure to be empathetic and courteous to your customers and their needs and that what you communicate is well worded and not only truthful but factual.
"I rate my communication skills as a 9/10 as I am not always as clear as I would like. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
"I will rate myself an 8/10 because I value communication, but just like most people, I have things to learn. I ensure clear communication by utilizing multiple methods of delivering messages, and I give ample time for questions before implementing changes. I am a very pragmatic and empathetic communicator. I actively listen and mirror, and I constantly ask if there is anything I need to clarify anytime I am leading the conversation. I am also fully capable of adapting my communication style to others."
Consider this statement from Travelers' website when formulating how to answer this question in your own words: "We understand the importance of a human connection. We aim to attract, hire, and develop employees with empathy, integrity, and professional expertise. Our goal is to hire and nurture people who care about the long-term success of Travelers, which includes caring about the well-being of our customers and providing exceptional service to our customers and agent and broker partners."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I would rate my communication skills either a 9 or 10. I am a perfectionist at my work and communication with my peers. If there is an issue with clarifying any questions I would be asked. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages and I give ample time for questions before implementing changes.
Stephanie's Feedback
That's wonderful that you have such strong communication skills! This response should have specific examples to back your rating, though. You mention being a perfectionist when it comes to communication; can you provide a few examples of what perfection means to you? Are you referencing verbal communication, written communication, or both? A few specific examples will help to take your response from good to great!
Anonymous Answer
I rate myself an 8. I think I have really good communication skills, both verbal and written. But as everyone feels, I feel I can always improve as well.
Marcie's Feedback
Nice! Rating yourself an 8 is good because it indicates that you're a strong communicator yet you recognize that there's always room for improvement. Consider breaking the rating down into different categories, however, so you can throw in a few 9s or 10s in the areas where you're really strong. For instance, you can rate yourself for listening, non-verbal, writing, and verbal/interpersonal communication. Good job!
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