Tell me about the last time you delivered excellent customer service.

Consider RSM's trademarked approach to their customer service, "Experience the power of being understood." They define how they deliver the power of being understood by their 5 C's, "Caring. Curious. Collaborative. Courageous. Critical-thinking." They call these the "Perspectives that inform your next step." They go on to state that their first-choice advisors are "Rooted in deep industry knowledge and technical acumen" and "bring diverse perspectives, innovative ideas and data-driven insights to our client collaborations. Every client, every day, in everything we do."

While preparing for your interview, you'll want to present yourself as a professional in every way. Keep in mind that your surroundings are also a reflection of you as a professional. Wear appropriate professional clothing suited to the role. Additionally, you'll want the focus to be on you and not your background. So make sure your space is organized, free of distractions, and work-appropriate. Leaving groceries in the hall, a messy bed behind you, or forgetting about something inappropriate behind you could suggest you lack attention to detail and are unorganized and unprofessional. The fewer distractions and the more minimalist your background is, the better.

"The last time was only yesterday when a client came to me with a problem they had with what they perceived as a roadblock with their tax filings. They were upset. They thought a strategy I helped them implement wouldn't work because they left out some important information, and their accountant, when realizing this information was left out, said it wouldn't work. But, thanks to staying up to date on all the current laws and regulations, I had become aware of a new program that addressed this very problem and was able to coordinate with their accountant directly to help them navigate this hurdle."