Tell me about a time you had to communicate something complex in simple terms.
This question aims to evaluate your communication skills, both verbal and written. A highly skilled communicator will be able to adapt their communication style to that of less skilled communicators and will be able to convey complex information in as few words as possible. They do so with empathy, using tools such as mirroring, and asking clarifying questions while actively listening and validating whomever they are communicating with. When answering any question about your communication skills, you'll want your answer to be succinct and clear.
Remember, RSM places a great deal of value on high-level communication. This message is repeated throughout the branding and their culture through their trademarked phrase, 'The Power of Being Understood.' "We work to deliver the power of being understood not only to our clients, but also to our people. When we feel truly understood, we are empowered to move forward with confidence personally and professionally."
Cappfinity will probably aim to determine whether high-level communication is one of your strengths. RSM's recruiters advise you to "Practice a mock interview with friends or family members." If that isn't an option, record yourself and practice how you will answer. Try to eliminate any bad habits, like overusing any speech crutch words such as "like," "um," "you know," and others. Try to strike an even tone and volume, and avoid mumbling. Be as succinct as possible and only take as much time as you need. Try not to run out the clock or allow it to cut you off.
"Just recently, I was explaining to my parents how not all plastics are recyclable, and when they place bags into their recycling, it most often results in the whole batch being thrown away. I heard the term 'wish-cycling' used. So, when they asked how they are supposed to know which types of plastics they could recycle, I didn't have the heart to explain how each classification of plastic varies so greatly in its chemical formula that most of their plastics aren't recycled. So I explained that if they truly wanted to reduce the environmental impact of what they recycle, they should buy products that come in glass or metal containers or no container at all."
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