How do you build relationships with your clients?
This question aims to assess your interpersonal skills. Your answer should reveal how well you would build relationships with your clients as a representative of RSM and how well you would build relationships with their teams.
Cappfinity focuses on attributes needed for high performance while identifying those candidates who best represent RSM's brand. RSM uses words like high quality, deep experience, and long-term relationships when referring to how they aim to serve their clients. "The way we serve clients is what differentiates RSM. We develop enduring client relationships based upon deep understanding, quality of service, and trust."
Showing your personality can go a long way. Imagine you are in a live interview or talking to one of your clients. Try to come across as relaxed as possible while speaking in a level yet enthusiastic tone. Maintain eye contact, and smile softly. Be approachable and memorable. Your demeanor should be confident and natural.
"I build relationships with a little give and take. First, I listen and ask questions, then validate and relate to them. As we get to know each other, I volunteer relevant bits about myself and then steer the focus back to them. This way, I can continue to learn about them, navigate their communication style, and exhibit transparency without making the conversation about me."
