What would your approach be in ensuring that a KB Home customer reads and understands all aspects of our purchase agreement?
KB Home utilizes a purchase agreement that customers need to sign off on prior to the financing and construction phases of their home build. As a member of their team, part of your duties may include walking new customers through this process and you will be expected to help them every step of the way. Because this agreement is complicated and goes beyond the basic knowledge of most customers, let your interviewer know that you will clearly explain things like the mortgage contingencies so the customer understands every piece of the agreement and the action needed. If you have a time when you worked through purchase contracts or agreements, highlight how you were very detail-oriented with the clients you worked with.
"As part of the KB Home sales counselor team, it would always be a priority for me to to walk my clients through each section of the agreement, ensuring they understand all that they are agreeing to and all action needed on their end through the purchase and build process. It's essential that I take the time to ensure they know what specific industry terms mean and how they relate to them as a home buyer. Having worked with purchase contracts as a realtor, they read like Greek to most people and I've always taken the time to educate my clients and would continue to do that as part of your team. I'd love to learn more about what the entire purchase agreement looks like and entails if you're willing to share more."
