How would you define excellent client service in this role at KB Home?
Going the extra mile with customers is one of the things that has led KB Home to be one of the top home builders in the country. To help continue this legacy of being the most customer-obsessed builder in the game, your interviewer needs to know that you understand what proving the best service possible means in the job you are being considered for. Prior to your interview, be sure to read up and reflect on the customer-facing duties you will be performing in this role. As you answer, specifically discuss your actions and interactions that will provide the best service possible to the customers you will be working with.
"In sales, stellar service comes with personable communications, in-depth knowledge of the products being sold, and that magic ability to seek the customers' needs and match them with the right product for them. New home sales are the pinnacle of helping customers achieve their dreams and obviously why KB Home's core values are about giving customers choices in the building process and helping their home reflect their own personal values. If I'm fortunate enough to join this team, I would be proud to do all of the little things right in ensuring that KB Homes are shown in the best condition possible and that I'm quick to follow up on all requests from clients. If this means extra hours at the beginning or end of each day, I'm ready to do that."
