Being flexible and adaptable to changing conditions is a key component of success for any individual at KB Home. Members of the sales team have to handle customers who walk away out of the blue or throw a list of demands their way. Customer service professionals have to deal with a wide array of warranty claims and customer requests. The home building team needs to work around challenges with subcontractors and supply issues. Your interviewer wants to hear about your ability to problem solve and maintain a positive mindset when things don't go the way as planned on the job, so try to think about a time when you had to overcome a sudden challenge. Walk them through what the situation was, what your reaction was, and how you acted to provide a great result in the end.