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Amazon Area Manager Mock Interview

Question 2 of 30 for our Amazon Area Manager Mock Interview

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Question 2 of 30

Your team of Associates focuses on meeting customer demands while ensuring accuracy and quality of work. How do you plan to encourage the performance of your Associates and ensure achievement of these targets?

"I fully understand that employee goal setting is a significant responsibility for any manager, and I come prepared to develop and encourage clear goals and objectives. First, I will ensure that all targets align with Amazon's company goals, the primary ones being customer satisfaction and employee safety. Once I have communicated our goals as a team, I will invite team members to set individual achievements they would like to reach. I will emphasize attainable targets that help us to break off pieces of our larger goals, making them feel less overwhelming to reach. Also, I plan to work closely with team members who seem to struggle with meeting their targets, and I will praise the great work that I see along the way, ensuring that motivation levels are maintained."

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How to Answer: Your team of Associates focuses on meeting customer demands while ensuring accuracy and quality of work. How do you plan to encourage the performance of your Associates and ensure achievement of these targets?

Advice and answer examples written specifically for an Amazon job interview.

  • 2. Your team of Associates focuses on meeting customer demands while ensuring accuracy and quality of work. How do you plan to encourage the performance of your Associates and ensure achievement of these targets?

      How to Answer

      The targets of your team and the outcome of their work will heavily rely on your ability to lead them to their goals. The interviewer wants to know that you understand the importance of encouraging strong performance as a tool to ensure success. An Amazon fulfillment center is a bustling place! It is easy for an unorganized Area Manager to get lost in everyday tasks and forget about the big-picture related to customer expectations. Express to the interviewer that you are ready to communicate goals and encourage team performance to help drive your team to success.

      Answer Example

      "I fully understand that employee goal setting is a significant responsibility for any manager, and I come prepared to develop and encourage clear goals and objectives. First, I will ensure that all targets align with Amazon's company goals, the primary ones being customer satisfaction and employee safety. Once I have communicated our goals as a team, I will invite team members to set individual achievements they would like to reach. I will emphasize attainable targets that help us to break off pieces of our larger goals, making them feel less overwhelming to reach. Also, I plan to work closely with team members who seem to struggle with meeting their targets, and I will praise the great work that I see along the way, ensuring that motivation levels are maintained."

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "1) Hands-on from time to time, be on the floor and perform the task with them. Lead by example - Customer obsession

      2) Have a daily pre-start 15-minute meeting to share the daily performance matrix and encourage them to always aim higher - continuous improvement to achieve the highest standard

      3) Encourage feedbacks on how to do more with less - increase efficiency, lower wastage

      4) Recognition and Reward"

      Marcie's Feedback

      Excellent! It sounds like you have several ideas in mind to motivate your team. Do you have any experience carrying out these kinds of incentives? If so, provide an example or two to show the interviewer that you are truly capable in this area. Good job!

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