Sales Associate Mock Interview
Practice 32 Sales Associate interview questions covering customer service, product knowledge, and closing techniques.
Question 24 of 32
How would you handle a situation where your co-worker was being rude to customers?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Your answer should show a balance between abiding by company regulations and working harmoniously with your co-workers. You could express that you would disagree with the co-worker's attitude and not come across as a 'know-it-all' in the workplace. This question is a great opportunity to show empathy, thoughtfulness, and excellent critical thinking skills.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I worked as a server in a busy pub a few years ago. While serving one of my tables, I overheard another servers' table complaining about how terrible their service had been so far. Obviously, my co-worker wasn't feeling a connection with that table and was feeling overwhelmed by the volume of work. I approached my co-worker and offered to take the table off her hands as she seemed very busy. She happily agreed. I approached the table positively, apologetic for their needs not being met, and assured them that I was going to take care of them. I paid close attention to their table for the rest of the evening. This was a win-win solution because the customers left happy, and my co-worker felt I was helping, rather than judging her behavior."
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