How do you typically like to engage a customer?
It is important to show that you are attentive to your customers while also maintaining your purpose as a sales associate, which is to make a sale! Describe your customer service communication and engagement style. Customer service training will tell you that there are many approaches to engaging with a customer.
This is a chance for you to show why you are an excellent salesperson. We each have a unique personality, and you want to convey your personal style to the interviewer. You can even give a step-by-step example of how you might engage a customer who has walked into a store.
"I like to greet the customer by saying hello and asking how they're doing. I observe what they are looking at and give them information about the product(s). I then ask them if they have any questions. I keep the conversation light and friendly. I think it's important to make the customer feel comfortable and taken care of."
