Sales Associate Mock Interview
Practice 32 Sales Associate interview questions covering customer service, product knowledge, and closing techniques.
Question 13 of 32
Describe a situation where you negotiated terms with a tough customer.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Scenario-based interview questions that begin with 'Describe a situation...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the interviewer with the right amount of information and detail to form a compelling answer. Think back to a time where you had to deal with a tough customer, and the outcome was successful. Describe the situation, your thought process when dealing with the customer, how you negotiated, and of course, the positive outcome. Assure the interviewer that you stuck to company policy and discussed the terms with your superiors or management if needed. Demonstrate that you are a professional that knows how to conduct yourself with any type of customer.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my current Sales Associate role at Car Dealership ABC, I face negotiations every day. Often, I have guidelines to follow, but there are also times when situations call for creative solutions to meet customer needs and budgets. Last week I had a customer come in who wanted to purchase a new truck. The ticket price was 36,000; however, their budget was only 29,000. We went back and forth many times, and it was clear that this person had formal negotiation training. We agreed to a partial cash downpayment and a final ticket price of 33,599. It was fun to have the challenge of negotiating with a knowledgable customer."
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