"People are an organization's most valuable asset. Hiring top talent derives from an effective hiring process, and there have been times my team or I have missed the mark. Early in my career, I relied heavily on assessing a candidate's through previous employer references and education checks. This heavy focus caused me to miss an opportunity to weigh accomplishments or how the candidate executed their work. After a few poor matches, our team changed the vetting process to improve our hiring results. We learned that asking better questions would help us better assess candidates. We worked together to come up with interview questions that were used to make better hiring decisions. In the first 7 months alone, our retention rate increased by 6 points."