Human Resources Manager Mock Interview
Master 40 HR Manager interview questions covering employee relations, compliance, and strategic workforce planning.
Question 11 of 40
Talk about a time when you dealt with a difficult person in the workplace. How did you handle the situation? Were you able to correct their behavior?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer wants assurance that you have the knowledge, abilities, and influence required to course-correct unwelcome behavior from employees in the workplace. As an HR Manager, you should know how to overcome challenging situations with difficult people. Talk about a time when you dealt with a problematic person swiftly and professionally. Be sure to touch on the positive outcome. You can provide a story-based example by using the STAR answer method. STAR is an acronym for Situation, Task, Action, Result. This framework will help you to organize a story-based answer that is engaging and easy to follow.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"All companies have challenging associates, and I have had my fair share. In my current role, we had one associate who behaved unprofessionally, and it brought down the team. I partnered with their manager to implement a performance improvement plan and take measures for corrective behavioral action. We intended to guide and help the associate to turn their behavior around. We must uphold company standards and ethics across the board. Unfortunately, this associate was unable to do so within our 30-day timeline and arranged for the associate's termination."
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