Do you have experience choosing, introducing, and explaining employer health benefits?
The interviewer wants to know more about your experience with choosing employee health benefits packages and explaining the details of these benefits to employees. The ins and outs of employer health benefits can become very complicated, especially to the layperson who does not have a human resources background. It is common for small print and other fine details to be misunderstood by employees. This confusion can worsen when changes are made to existing benefits packages, further confusing your employees.
"At my current company we recently changed benefits providers, leaving many employees feeling a bit confused about the changes. I took it upon myself to spend a couple of hours with the insurance providers' representative as they walked me through everything I needed to know. I spent a few days studying the packages and options, preparing myself to best answer any questions that would come my way from our employees. Once I felt 100% confident, I held an informational session for anyone who cared to attend. We had nearly 100 employees show up to the session, where I walked them through every facet of their new benefits plan and answered all questions. Now, I have a much clearer understanding of how employee health benefits work, and I feel very confident in my abilities in this area of HR."
