How to Answer: Describe a time you handled an upset client.
Advice and answer examples written specifically for a Banquet Manager job interview.
19. Describe a time you handled an upset client.
Why the Interviewer Asks This Question
The interviewer wants to know how you handle a difficult guest. They are looking for a leader who will work with an upset client instead of hiding in the office.
Written by Luke Duggan on January 4th, 2022
What You Should Say
Sometimes, a client will be upset because an event did not go according to plan or a crucial detail was overlooked. It is important to recognize why it happened and the steps you took to turn it around. Describe your solution and explain your thought process.
Written by Luke Duggan on January 4th, 2022
Answer Example
"It's important to listen and understand why the client is upset. If I can determine why we failed to meet the client's expectations, it will be easier to correct the problem."
Written by Luke Duggan on January 4th, 2022