How to Answer: Can you describe a time you made a mistake or didn't deliver expectations?
Advice and answer examples written specifically for a Banquet Manager job interview.
18. Can you describe a time you made a mistake or didn't deliver expectations?
Why the Interviewer Asks This Question
This question provides insight into your character because many candidates don't admit to making mistakes. The interviewer wants to know why the mistake was made, what you did to fix it, and what you learned from the experience.
Written by Luke Duggan on January 4th, 2022
What You Should Say
As a banquet manager, sometimes it is easier to talk about failing to achieve expectations. The client may have a different expectation of service times because of what the catering manager thought your team could deliver. Explain how you failed to meet a client's expectations and what you did to correct the problem.
Written by Luke Duggan on January 4th, 2022
Answer Example
"Unfortunately the banquet server didn't realize the client was a vegetarian, and they were not served a vegetarian appetizer. We corrected the mistake, and I apologized to the client and catering manager. It was a crucial detail that was not communicated well, but it was corrected and didn't happen again."
Written by Luke Duggan on January 4th, 2022