Can you describe a time you made a mistake or didn't deliver expectations?

As a banquet manager, sometimes it is easier to talk about failing to achieve expectations. The client may have a different expectation of service times because of what the catering manager thought your team could deliver. Explain how you failed to meet a client's expectations and what you did to correct the problem.

"Unfortunately the banquet server didn't realize the client was a vegetarian, and they were not served a vegetarian appetizer. We corrected the mistake, and I apologized to the client and catering manager. It was a crucial detail that was not communicated well, but it was corrected and didn't happen again."