How do you maintain strong relationships with international clients and/or co-workers?
UNICEF maintains a consistent presence in over 190 countries around the world. This includes dozens of countries with national committees working to bolster UNICEF's financial resources, spread awareness of its mission, and educate people on issues affecting children. The interviewer wants to know that you are comfortable and skilled at maintaining relationships with people living in other countries.
"As a freelance English as a Second Language (ESL) instructor, I maintain a portfolio of roughly fifty regular students that I teach privately. I also offer corporate ESL training to employees working with international clients. Since I work with students from over a dozen countries, I must constantly educate myself on customs, etiquette, and current events to develop a sincere, respectful relationship. This has allowed students to trust me, and they are therefore more open to the language acquisition process."
"Communication is key when it comes to developing and maintaining relationships with people you may have never spoken to in person. A virtual environment has different challenges than a real-world encounter, but it also has opportunities. In a virtual setting, you can easily connect with someone thousands of miles away, and you must do so regularly. I always check a client's time zone and coordinate my communications accordingly. I want to be respectful of the time of day and connect frequently enough that I am a consistent presence."
Emphasize any experience you have that illustrates your cultural competency and sensitivity. Unless you are applying for a job at a specific field office, you don't necessarily know what countries you will be interacting with. Talk about how you take the initiative to educate yourself on unfamiliar cultures and how that affects your ability to maintain relationships with international clients and/or co-workers.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
DIVERSE GROUPS OF PEOPLE.
RESPECTING THE DIFFERENT CULTURES
Jaymie's Feedback
Respect is the foundation of building lasting relationships. This will be an important area of skills for candidates to have, so if you can, focus on additional techniques, you may use as well. For example, effective communication, regular touch points, ensuring you follow up on commitments you make, being open to feedback, etc.
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