Starbucks Mock Interview

Practice 42 Starbucks interview questions covering customer service, teamwork, and the company's mission-driven culture.

Question 8 of 42

Tell me about your experience working in the food industry.

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

The interviewer wants to learn more about any relevant background and experience you have. If you have experience in the industry, start by giving the interviewer a high-level overview by sharing where you have worked, your job title, and how long you were employed there. Add a sentence or two about what your job duties were in each role and how you performed. Be sure to mention your interest in the industry and that you look forward to continuing to work in food industry roles.

If you don't have any experience in the food industry, that's okay! Tell the interviewer that while your experience in the industry is limited, you look forward to making the transition and learning everything there is to know. While having some experience is preferable to none, many hiring managers will care more about how hard you'll work and your eagerness to learn than your direct experience.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I have worked in the food industry with Company XYZ for the past two years. I have formal training in food safety and other health-related certifications. I served in a customer-facing role 80% of the time in this role, which I feel has equipped me for this role with Starbucks."

Rachel Hills

Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.

"I'm new to the foodservice industry, but am really looking forward to learning all that I can about Starbucks beverages and food on the job and via the Starbucks Coffee Academy. I have already thoroughly researched the industry through XYZ resource and think it would be a perfect fit for my hospitality and foodservice professional goals. At my current job in sales, I serve in a customer service role and have gained extensive experience working with customers to provide them with the best possible experience. With this customer service foundation in place, I'm willing to work hard and learn all that I can to be a great Starbucks barista."

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42Starbucks Interview Questions & Answers

Teamwork

1.When was the last time you contributed to a team effort and what was your role?

Teamwork

2.Have you ever helped someone else achieve a goal or better themselves? If so, how?

Direct

3.How would your references describe you?

Direct

4.What is your best personal trait?

Direct

5.What are some of your weaknesses?

Teamwork

6.Do you prefer working in a team environment or alone?

Customer Service

7.How well do you handle customer complaints?

Direct

8.Tell me about your experience working in the food industry.

Behavioral

9.How often are you late for your responsibilities, such as school or work?

Direct

10.What do you know about Starbucks?

Scenario Based

11.Describe a time when you disliked company rules in your last job.

Behavioral

12.How do you expect to make a difference at Starbucks?

Direct

13.Where do you see yourself in five years?

Trust

14.What would you do if a coworker asked you to lie for them or help them steal?

Customer Service

15.How would you deal with an angry customer while you were busy completing tasks?

Direct

16.Name your three best qualities.

Customer Service

17.Tell me about a time when you went above and beyond for customer service?

Problem Solving

18.Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

Leadership

19.Tell me about a time when you had to be a leader. How was the outcome?

Direct

20.What is your favorite item at Starbucks?

Direct

21.Would you say that you are a sociable person?

Behavioral

22.How often do you give an A+ effort while working?

Direct

23.Why do you think you will like working at Starbucks?

Trust

24.How can I trust you not to steal?

Management

25.Would you like to be a manager at Starbucks?

26.Are you in interested in a Batista position?

27.Would you be upset if a customer orders three drinks and leaves no tip?

28.How do you make a latte?

29.What is your definition of excellent customer service?

30.Have you ever worked in a fast manner?

31.How do you keep focused while doing an easy task?

32.Tell me about a time when you worked a few hours straight, without a break?

Direct

33.Why should we hire you?

Compatibility

34.What would you do to help the community if you could do anything you wanted?

Customer Service

35.How would you handle a rude customer?

Direct

36.In your opinion, what makes a great company?

Management

37.Describe to me your last manager. What did you like and dislike about their leadership style?

Direct

38.What do you know about Starbucks' mission?

Competency

39.How knowledgeable are you about coffee?

Competency

40.How knowledgeable are you about our food and beverage offerings?

Customer Service

41.This Starbucks location tends to get quite busy, especially on weekday mornings. How would you handle a rush of customers?

Competency

Starbucks Mock Interview

Tell me about your experience working in the food industry.

42Starbucks Interview Questions & Answers

1.When was the last time you contributed to a team effort and what was your role?

2.Have you ever helped someone else achieve a goal or better themselves? If so, how?

3.How would your references describe you?

4.What is your best personal trait?

5.What are some of your weaknesses?

6.Do you prefer working in a team environment or alone?

7.How well do you handle customer complaints?

8.Tell me about your experience working in the food industry.

9.How often are you late for your responsibilities, such as school or work?

10.What do you know about Starbucks?

11.Describe a time when you disliked company rules in your last job.

12.How do you expect to make a difference at Starbucks?

13.Where do you see yourself in five years?

14.What would you do if a coworker asked you to lie for them or help them steal?

15.How would you deal with an angry customer while you were busy completing tasks?

16.Name your three best qualities.

17.Tell me about a time when you went above and beyond for customer service?

18.Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

19.Tell me about a time when you had to be a leader. How was the outcome?

20.What is your favorite item at Starbucks?

21.Would you say that you are a sociable person?

22.How often do you give an A+ effort while working?

23.Why do you think you will like working at Starbucks?

24.How can I trust you not to steal?

25.Would you like to be a manager at Starbucks?

26.Are you in interested in a Batista position?

27.Would you be upset if a customer orders three drinks and leaves no tip?

28.How do you make a latte?

29.What is your definition of excellent customer service?

30.Have you ever worked in a fast manner?

31.How do you keep focused while doing an easy task?

32.Tell me about a time when you worked a few hours straight, without a break?

33.Why should we hire you?

34.What would you do to help the community if you could do anything you wanted?

35.How would you handle a rude customer?

36.In your opinion, what makes a great company?

37.Describe to me your last manager. What did you like and dislike about their leadership style?

38.What do you know about Starbucks' mission?

39.How knowledgeable are you about coffee?

40.How knowledgeable are you about our food and beverage offerings?

41.This Starbucks location tends to get quite busy, especially on weekday mornings. How would you handle a rush of customers?

42.What is your greatest strength and weakness as a barista?