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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
The interviewer asks how you handle setbacks to gain insight into your emotional intelligence and resilience in the workplace. It's important to be honest and open about your experiences while emphasizing how you have learned and grown from those challenges. By demonstrating your ability to handle difficult situations in a constructive manner, you can show how you are a valuable asset to any team.
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"Experiencing a setback is always disappointing and can be a bit disheartening, but I understand it happens occasionally. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"Setbacks happen no matter what, and for that reason, I try not to let them affect me emotionally in the least. I am a pragmatic thinker and stay focused despite challenges that come my way. I once had a colleague who described setbacks as "forward fumbles," which is a philosophy I have internalized and try to share with others. What looks in the moment like a setback can often, in retrospect, be a catalyst for change or an inadvertent step toward a successful outcome you weren't even able to imagine."

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Written by Krista Wenz
35 Questions & Answers • Reckitt Benckiser

By Krista

By Krista