"My coworker was a great salesman but horrible at the administrative side. He made many mistakes and showed no signs of improvement. It bothered several teammates who took pride in the quality of their work. I decided to talk with him and found out he wasn't very clear about expectations or how to do some of the basic aspects of the paperwork for each sale. I then coached him a bit and encouraged him to take on additional training to get on the same page as the rest of the team. He did so, and the problem was fixed, benefitting everyone."

"In my current position, there has been a concern with workplace bullying. There is a particular group of individuals who 'lead the pack,' so to speak. The situation became out of control a few months ago, and I had to involve human resources and conduct a few exit interviews. It is never easy having to terminate employees; however, I avidly support our code of ethics and believe in doing the right thing, even when it is hard."

How you answer this question could inform them whether you conduct yourself according to their code of ethics and conduct. Frito-Lay advertises that some of its guiding principles are "respect in the workplace, trust in the marketplace, fairness in our business relationships, honesty in business conduct, and purpose in our world. Acting with integrity is the right thing to do and only makes our business stronger." When considering an example of a conflict you experienced at work, advertise what you did to resolve the situation quickly, according to their values. Share an example of a conflict within your department or between you and a co-worker that you effectively resolved. Explain the situation and how your actions resulted in a resolution or a compromise while enhancing work relations and communication.