"Through my ten years of experience in healthcare, I have found ways to overcome the challenges that can come with working with the public. When a patient or family member is angry or frustrated, I try to remember not to take it personally; that helps me react without involving my emotions. Seeking to understand the root cause of their frustration and being genuine in my interest in assisting them often makes a difference in their attitude and approach. I'm a good listener, and sometimes, that is all a person needs to be de-escalated. I'm always focused on the patient experience and go out of my way to have a positive attitude and approach situations with an open mind and patience. I can effectively communicate, whether that's by email, on the phone, or in person. I communicate messages clearly and answer questions professionally and calmly."

"While I don't have experience in healthcare, I did work in retail for a few years, and from that I have gained many interpersonal skills that I feel will transfer well. For example, I'm able to communicate effectively with customers and help them search for and identify products that meet their needs. I'm also able to actively listen and answer their questions. I practice empathy and compassion and am always seeking to understand things from the customer's perspective. I feel I am self-aware and possess a high level of emotional intelligence. I'm also skilled at conflict resolution, having had to work the return desk and often fielded customer complaints."