"I feel like compassion is critical when working as a healthcare professional. I often stop and take the time to think about what the patient has gone through with their injury or illness. Putting their situation into perspective helps me to be more compassionate and empathetic and to meet them where they are on their journey. I acknowledge their feelings, and I don't take them personally if they are negative or pessimistic. Instead, I try to reassure and encourage them. I take a genuine interest in the patient and their family or caregivers. I try to remember details they tell me, like a grandkid's name they mentioned, and ask about that person in later conversations. My ultimate goal is to build and maintain a trusting and positive relationship."
