Practice 30 Cigna Corp Internship interview questions covering healthcare innovation, customer service, and business acumen.
Question 22 of 30
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
It is not uncommon for employees or supervisors to have a dispute or disagreement with someone they work with. The hiring manager knows this and wants to see how you handled disputes in the past. How you respond gives the interviewer insight into your problem-solving, communication, and conflict resolution skills, which are essential skills to possess in the workplace.

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
Give a detailed explanation of how you handled a past disagreement with a supervisor or coworker. You do not necessarily need to describe the reason for the dispute, just how you dealt with it. The interviewer wants to hear that you dealt with the conflict privately, calmly, and professionally and that there was a resolution.

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
You do not want to say that you avoid or ignore disagreements or get angry when a dispute arises in the workplace. The hiring manager does not want to hear that you lack conflict resolution and communication skills. You should also avoid speaking poorly of the person you had the dispute with or placing the blame solely on the other individual. You need to be responsible and recognize your part in the conflict.

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"Fortunately, I have only had one dispute with a coworker in my career. I handled it by recognizing we had an issue and asking my coworker to speak in private. I calmly asked him why he thought we had a conflict and what we could do to resolve the issue. It turns out there was a misunderstanding in our respective duties, and my coworker thought I was trying to undermine his position. Once we cleared up who was responsible for each responsibility, we never had an issue again."

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Written by Krista Wenz
30 Questions & Answers • Cigna Corp

By Krista

By Krista