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Cigna Corp Internship Mock Interview

Question 4 of 30 for our Cigna Corp Internship Mock Interview

Cigna Corp was written by on April 27th, 2022. Learn more here.

Question 4 of 30

How do you handle a dispute with a coworker or supervisor?

"Fortunately, I have only had one dispute with a coworker in my career. I handled it by recognizing we had an issue and asking my coworker to speak in private. I calmly asked him why he thought we had a conflict and what we could do to resolve the issue. It turns out there was a misunderstanding in our respective duties, and my coworker thought I was trying to undermine his position. Once we cleared up who was responsible for each responsibility, we never had an issue again."

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How to Answer: How do you handle a dispute with a coworker or supervisor?

Advice and answer examples written specifically for a Cigna Corp job interview.

  • 4. How do you handle a dispute with a coworker or supervisor?

      Why the Interviewer Asks This Question

      It is not uncommon for employees or supervisors to have a dispute or disagreement with someone they work with. The hiring manager knows this and wants to see how you handled disputes in the past. How you respond gives the interviewer insight into your problem-solving, communication, and conflict resolution skills, which are essential skills to possess in the workplace.

      Written by Krista Wenz on April 27th, 2022

      Focus Your Answer On

      Give a detailed explanation of how you handled a past disagreement with a supervisor or coworker. You do not necessarily need to describe the reason for the dispute, just how you dealt with it. The interviewer wants to hear that you dealt with the conflict privately, calmly, and professionally and that there was a resolution.

      Written by Krista Wenz on April 27th, 2022

      What to Avoid

      You do not want to say that you avoid or ignore disagreements or get angry when a dispute arises in the workplace. The hiring manager does not want to hear that you lack conflict resolution and communication skills. You should also avoid speaking poorly of the person you had the dispute with or placing the blame solely on the other individual. You need to be responsible and recognize your part in the conflict.

      Written by Krista Wenz on April 27th, 2022

      Answer Example

      "Fortunately, I have only had one dispute with a coworker in my career. I handled it by recognizing we had an issue and asking my coworker to speak in private. I calmly asked him why he thought we had a conflict and what we could do to resolve the issue. It turns out there was a misunderstanding in our respective duties, and my coworker thought I was trying to undermine his position. Once we cleared up who was responsible for each responsibility, we never had an issue again."

      Written by Krista Wenz on April 27th, 2022

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