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Cigna Corp Internship Mock Interview

Question 3 of 30 for our Cigna Corp Internship Mock Interview

Cigna Corp was written by on April 27th, 2022. Learn more here.

Question 3 of 30

Cigna prides itself on providing excellent customer service. How do you provide excellent customer service?

Companies that provide excellent customer service greet customers with a smile, listen to their customers, know their customers' preferences, and go above and beyond to make them happy. The hiring manager asks this question to determine if your values align with theirs. They want to hear how you provide excellent customer service to see if you will be a good fit for their team.

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How to Answer: Cigna prides itself on providing excellent customer service. How do you provide excellent customer service?

Advice and answer examples written specifically for a Cigna Corp job interview.

  • 3. Cigna prides itself on providing excellent customer service. How do you provide excellent customer service?

      Why the Interviewer Asks This Question

      Companies that provide excellent customer service greet customers with a smile, listen to their customers, know their customers' preferences, and go above and beyond to make them happy. The hiring manager asks this question to determine if your values align with theirs. They want to hear how you provide excellent customer service to see if you will be a good fit for their team.

      Written by Krista Wenz on April 27th, 2022

      Focus Your Answer On

      Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers how you want to be treated. Describe the actions you take to provide excellent customer service to all, showing the interviewer you will be an asset to their team if hired. If you have received an award or recognition for the customer service you provide, be sure to include that in your response.

      Written by Krista Wenz on April 27th, 2022

      What to Avoid

      Some people think customer service is overrated and that the customer is not always right. You might feel that way, but you should avoid saying that during an interview. Since Cigna prides itself on providing excellent customer service, the interviewer will want to hire interns who feel the same way.

      Written by Krista Wenz on April 27th, 2022

      Answer Example

      "I worked in hospitality for three years, so I am very familiar with providing excellent customer service. I believe it starts with having a positive attitude and treating the customer with respect. When you listen to a customer's needs and provide a solution, they will be happy every time. If a customer is unhappy with something, I do my best to make sure their needs are taken care of and that they leave with a smile on their face."

      Written by Krista Wenz on April 27th, 2022