How to Answer: Have you ever gone above and beyond for a customer? If so, please describe the situation.
Advice and answer examples written specifically for a Cigna Corp job interview.
2. Have you ever gone above and beyond for a customer? If so, please describe the situation.
Why the Interviewer Asks This Question
The hiring manager will ask situational questions to gain insight into your personality and your characteristics as an employee. Cigna prides itself on providing excellent customer service, and they want to see if you feel the same.
Written by Krista Wenz on April 27th, 2022
Focus Your Answer On
It is best to say that you have gone above and beyond your regular duties for a customer. The hiring manager wants to hear that you are a compassionate person who will go out of your way to help others. Focus on a situation where you showcased your customer service skills.
Written by Krista Wenz on April 27th, 2022
What to Avoid
Let the hiring manager know if you do not have customer service experience. Give an example of a time you went above and beyond to help a classmate, family, friend, or a stranger who needed assistance. You want to avoid not having an experience to share with the hiring manager.
Written by Krista Wenz on April 27th, 2022
Answer Example
"Yes, I feel I often go above and beyond for customers. My most memorable experience happened about six months ago. I was working in a department store and had a customer pass out and have a seizure at my register. She had two young children in strollers with her, and I watched them in a break room for an hour until her husband could come to pick them up. It was the end of my shift, so I watched the children on my own time. The children's father was very grateful when he arrived and thanked me for keeping his children safe."
Written by Krista Wenz on April 27th, 2022