Have you ever gone above and beyond for a customer? If so, please describe the situation.

It is best to say that you have gone above and beyond your regular duties for a customer. The hiring manager wants to hear that you are a compassionate person who will go out of your way to help others. Focus on a situation where you showcased your customer service skills.

Let the hiring manager know if you do not have customer service experience. Give an example of a time you went above and beyond to help a classmate, family, friend, or a stranger who needed assistance. You want to avoid not having an experience to share with the hiring manager.

"Yes, I feel I often go above and beyond for customers. My most memorable experience happened about six months ago. I was working in a department store and had a customer pass out and have a seizure at my register. She had two young children in strollers with her, and I watched them in a break room for an hour until her husband could come to pick them up. It was the end of my shift, so I watched the children on my own time. The children's father was very grateful when he arrived and thanked me for keeping his children safe."