Describe any retail or customer service jobs you have worked and how long. Explain your role and job duties so the hiring manager can understand your interactions with customers. If you won any awards for your customer service skills or other accolades, do not forget to mention that to the hiring manager.

If you have never worked in retail or customer service, avoid saying that you have. The hiring manager has your resume and will contact references to verify your information. If you are caught being untruthful, the interviewer will pass you over for another candidate.

"Yes, I have worked in customer service positions for the past four years. I worked for two years as a barista at Starbucks and two years as a cashier at Target. I was responsible for greeting customers, ringing up their purchases, answering questions, and providing an excellent customer service experience. I won employee of the month at Starbucks three times and twice at Target."