How to Answer: Do you have any experience working in retail or customer service?
Advice and answer examples written specifically for a Cigna Corp job interview.
17. Do you have any experience working in retail or customer service?
Why the Interviewer Asks This Question
Cigna hiring managers will often ask if you have any retail or customer service experience to see if you know the industry. Cigna prides itself on providing exceptional customer service, and they want to hire others who feel the same. If you have worked in retail or customer service, the hiring manager will determine you have the qualifications they seek in an intern.
Written by Krista Wenz on April 27th, 2022
Focus Your Answer On
Describe any retail or customer service jobs you have worked and how long. Explain your role and job duties so the hiring manager can understand your interactions with customers. If you won any awards for your customer service skills or other accolades, do not forget to mention that to the hiring manager.
Written by Krista Wenz on April 27th, 2022
What to Avoid
If you have never worked in retail or customer service, avoid saying that you have. The hiring manager has your resume and will contact references to verify your information. If you are caught being untruthful, the interviewer will pass you over for another candidate.
Written by Krista Wenz on April 27th, 2022
Answer Example
"Yes, I have worked in customer service positions for the past four years. I worked for two years as a barista at Starbucks and two years as a cashier at Target. I was responsible for greeting customers, ringing up their purchases, answering questions, and providing an excellent customer service experience. I won employee of the month at Starbucks three times and twice at Target."
Written by Krista Wenz on April 27th, 2022