When was the last time you improved your KPIs?
Your interviewer is curious about how you continue to raise the bar for yourself and how ambitious your career goals are. As Jeff Bezos says, "If you double the number of experiments you do per year, you're going to double your inventiveness." So focus your answer on the leadership principle, 'Deliver Results,' which says, "Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle." Consider this when offering a recent example of where you improved your key performance indicators.
"Constantly. I am always trying to identify what I call work resistance. Productivity should be fluid; similar to water, it always finds the path of least resistance. Whenever I find work resistance, I try to identify the obstacle that is interrupting the workflow and remove it. This month, I reduced the frequency of our team huddles and created a weekly email newsletter to get everyone on the same page. Those huddles induced too much conversation and downtime, and it took our teams a while to get back into their work. Now, anytime an employee reads the email, I get a notification it was read. This helps me track who is staying informed and has increased productivity and workflow."
