Tell me about the last time you were challenged by something you delegated to others.
Delegating takes far more than distributing tasks. It takes skill - relaying to those who are up to the task what to do and how to do it, why it is necessary, and how it fits into the big picture. Doing this well can often put one's communication skills to the test. How successful you were in delegating will be clear in the quality of the work produced and whether those who performed the work had a stake in the results. Sometimes delegating and ensuring the message sent is indeed the message received marks the truest signs of leadership. As Jeff Bezos says, "The keys to success are patience, persistence, and obsessive attention to detail."
With this question, consider the Amazon Leadership Principle, "Insist on the Highest Standards - Leaders have relentlessly high standards - many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed."
"Word was out that I was a desirable coach and mentor with a strong track record for success in grooming future leaders at our company. Several members of my team expressed an interest in increased responsibility. A project came up, and I decided to give three of these individuals a chance to develop their skills. I pride myself on my strong communication skills and rarely experience difficulty adapting to others' communication styles or delegating. Yet, all three of these teammates had varying communication styles. I hadn't anticipated they would have difficulty communicating and coordinating with each other. I found myself clarifying many disputes between them over how to proceed and helping them navigate a project that was clearly outside their comfort zones. This project kept me on my feet and forced me to come up with more innovative methods to keep them all on the same page. But my efforts paid off. Not only did they attain the skills they set out to develop, but they also learned several new advanced communication techniques."
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