"When faced with complex problems, I tap into the resources and tools provided by my company, but also the knowledge I've gained from actively listening to and learning from my leaders and coworkers. The answers are often hidden in plain sight. My last job presented a unique challenge in troubleshooting outdated technology. We desperately needed upgrades, but our IT department was focused on rolling out a new software system. Additionally, the current manuals for our legacy systems were missing, leaving us scrambling when they inevitably failed. One day, our systems got stuck in a loop, preventing us from completing our end-of-day reports. Reaching out to the software company was too late. I was determined to find a workaround. I dug through outdated manuals for older versions of the software and online forums, relentlessly exploring the software. Eventually, I remembered a backdoor solution I saw our IT guys use once when I was curiously looking over their shoulders about a year back. Retracing their steps, it worked, allowing me to import the data into another software function, route it back, and break the loop, enabling us to close our systems for the day."

Maersk recognizes that work very seldom goes according to plan, and relies on their employees' innovation and skills to get the job done. They offer guidelines in their code of conduct and in their values on how to navigate such situations when they arise. "Making the right decision is not always easy. Learn from success in your day-to-day work. Pause, think, and listen. Speak to others. Take action and learn. Make an informed decision. Evaluate the results of your decision. What was the outcome, and what did you learn from the situation?"