Learning Director Mock Interview
Excel in your Learning Director interview with 35 questions covering curriculum strategy, L&D leadership, and organizational impact.
Question 10 of 35
You have the opportunity to pick a training program and revise it. What would you pick and how would you improve it?
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Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.
The hiring manager wants to learn that you can evaluate your own work objectively. Provide an example of a training program that you think could use some improvement. It doesn't need to be a failed program; improvements could come in the way of better materials, better content, or better tools. Talk about why you picked the program and the steps you would take to improve it. A strong answer will mention training success measures.
Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.
"The program that I would want to revise was for up-skilling customer care representatives. The company had just rebranded, and there was a new direction with regard to representing the brand from the customer care side. Because of bandwidth limitations, we decided to pull the reps out for 30 minutes and rolled out the training in a classroom setting. We had visual aids and handouts that outlined the brand values and how they should be reflected in the language used when interacting with customers.
Looking back at this method, I would say that we should have tried something else. There was minimal demonstration involved, so the representatives didn't really see everything in action. It would have been more effective if we allowed for simulations and let the learners devise different ways to apply what they just learned. This could have been done in shorter sessions after the first 30-minute class."
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