"When hiring new trainers or training specialists, I look for three specific characteristics. The first one is curiosity. To me, thriving in this business means you always yearn to learn. Curiosity leads to open-mindedness; it also leads to adaptability and innovation. The second fundamental characteristic I look for is being analytical. I don't need people to be super mathematical, but I need them to have a certain level of problem-solving skills. Lastly, I would cite collaborativeness. I don't need people to work in silos. I prefer my trainers to be self-aware and cognizant of how others' strengths can benefit them. Being open to collaboration often requires a level of humility, as well as effective communication skills."