Vodaphone's hiring authority will look for signs of honesty and confidence in your skills. So spend time researching your professional experiences to identify what sets your approach apart from the other candidates and makes you uniquely qualified for Vodafone's culture. When answering this question, you want your answers to be sincere, and you need to believe in what you are saying since your verbal and non-verbal cues could potentially reveal how confident you are in your customer service skills. When your words don't match your gestures, your gestures will be seen as the truth. Maintain eye contact and confident body language, and speak from the heart.