QUESTION 11 OF 30

Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?

This question focuses on your communication skills. Client contracts and policies can be full of difficult to understand details, which often need to be translated to layman's terms for the average client. Take the interviewer through your process when it comes to intuitively explaining contracts and policies to your customers, and how you ensure that the message sent is the message received. How do you reduce the potential for any rework or confused communication issues down the road? Assure the interviewer that your communication skills are solid.

"I understand that insurance policies and contracts can appear complicated to my clients. I will walk them through each section, before they sign, and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy to understand method."

"Yes, insurance contracts can absolutely be difficult to understand! I do not want to assume that a client is struggling so I will let them go through the contract on their own pace and then encourage questions through all steps in the process."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

I understand how complicated policies & contracts can be for some. I will walk them through each section & explain in a way for them to understand.

Rachelle's Feedback

Can you offer up some further detail on how you ensure clarity and understanding and/or how you approach simplifying complex ideas?

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Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?

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