"I define good customer service as actively seeking out opportunities to give the customer a better experience than they expect or perhaps had the last time. In this role at Northrop Grumman, I envision great customer service as being available to answer contractees' questions. It would be making myself available and being transparent about all processes at all times."

From a 10,000-foot overview, excellent customer service goes beyond doing precisely as you are expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means actively seeking the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. As you study the role you are interviewing for at Northrop Grumman, pay special attention to how your work will impact the end user.

"As your next administrative assistant at Northrop Grumman, the needs of your customers will always be a top priority. I understand that I will be responsible for coordinating customer site visits and always do so as a great communicator and planner. Communication would always be a top priority while representing the company professionally."