How would you define great customer service?
Whether looking through their government contracts or private customers, providing top-notch products and service is critical to the success of Northrop Grumman. Whether the role you are interviewing for is directly facing customers or not, your interviewer will want to see that you understand how the work you will be doing will help live their value of delivering quality results to their customers.
"I define good customer service as actively seeking out opportunities to give the customer a better experience than they expect or perhaps had the last time. In this role at Northrop Grumman, I envision great customer service as being available to answer contractees' questions. It would be making myself available and being transparent about all processes at all times."
From a 10,000-foot overview, excellent customer service goes beyond doing precisely as you are expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means actively seeking the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. As you study the role you are interviewing for at Northrop Grumman, pay special attention to how your work will impact the end user.
"As your next administrative assistant at Northrop Grumman, the needs of your customers will always be a top priority. I understand that I will be responsible for coordinating customer site visits and always do so as a great communicator and planner. Communication would always be a top priority while representing the company professionally."
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