How to Answer: What does the word 'hospitality' mean to you?
Advice and answer examples written specifically for a Hyatt job interview.
2. What does the word 'hospitality' mean to you?
How to Answer
Hospitality is referring to the exchange between a customer and someone in the service industry. The interviewer understands what hospitality means, and now they want to see that you know the nuances behind providing excellent levels of hospitality to the esteemed guests of Hyatt.
Written by James McMechan on September 27th, 2021
1st Answer Example
"There is a famous quote by Maya Angelou that says, 'People will forget what you said, forget what you did, but people will never forget how you made them feel.' To me, hospitality is making my guests feel comfortable, cared for, and welcomed. They should always leave with a smile on their face, knowing they received the utmost care and respect."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"When a guest is smiling, appears relaxed, and tells me that they are coming back or recommending the hotel to a friend, I know that I have delivered utmost hospitality. To me, hospitality is truly effective when a customer not only feels taken care of, but plans on returning because of that experience."
Written by Nolan Henry on September 27th, 2021