Hyatt, like other luxury hotel chains, has a strict personal appearance code. Appearances are everything when it comes to the guest services team of an upscale hotel. Before your interview, take a good look at the presentation of the staff at Hyatt and note what you see. Chances are, they are well-groomed and approachable. As a manager for Hyatt, it would be your responsibility to ensure that everyone on your team arrives to work in the best shape possible. Express to the interviewer that you are comfortable having these types of conversations with your team.
